Return Policy

Return Policy

1. Returns and Exchanges

• 1.1. Compliance
  Returns are processed in line with Article 6.362 of the Civil Code of the Republic of Lithuania and the Rules of Retail Trade.

• 1.2. Sending Returns
  Items must be returned via registered mail, and the tracking number must be sent to the seller within 24 hours of dispatch.

• 1.3. Return Shipping Costs
  Buyers are responsible for the return shipping costs for quality items being returned or exchanged.

• 1.4. Return Deadlines

  • Items must be returned within 14 days of purchase or
  • Within 7 days of delivery to the buyer.
    Notify the seller via email and include photos or videos if the item is defective.

• 1.5. Condition of Returned Items
  Returned items must meet the following conditions:

  • Undamaged and unused.
  • In the same packaging and condition as received.
  • Original appearance intact (tags, protective films, etc.).
  • Include a printed purchase document (e.g., order confirmation or payment receipt).

• 1.6. Refunds for Quality Items
  Buyers will be refunded the item’s price only. Shipping costs are non-refundable.

• 1.7. Incorrect Items Received

  • The seller will replace the incorrect item with the correct one.
  • If the correct item is unavailable, the buyer will receive a full refund, including shipping costs.

• 1.8. Defective Items
  The seller will either:

  • Replace the defective item, or
  • Provide a full refund.

• 1.9. Return Refusals
  The seller may refuse to accept returns if the buyer does not comply with sections 1.2 – 1.5 of this policy.

• 1.10. Items Purchased on Discount
  Refunds for discounted items will reflect the discounted price paid.

---

2. Final Provisions

• 2.1. Legal Compliance
  This return policy complies with the laws and regulations of the Republic of Lithuania.

• 2.2. Dispute Resolution

  • Disputes will be resolved through negotiation.
  • If an agreement cannot be reached, disputes will be handled as prescribed by Lithuanian law.